Legal

Terms of Use

Last updated: April 2026

These Terms of Use ("Terms") govern your access to and use of the CreatorGrove platform and services ("Service") operated by CreatorGrove ("we," "our," or "us"). By accessing or using the Service you agree to be bound by these Terms. If you do not agree to these Terms please do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service. By using the Service you represent and warrant that you meet this requirement and that you have the right, authority, and capacity to enter into these Terms.

2. Account Registration

To access certain features of the Service you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Subscription and Payment

CreatorGrove is a subscription-based service. By subscribing you agree to pay the applicable fees for the plan you select. Fees are billed in advance on a monthly or annual basis depending on your selected plan.

• All fees are non-refundable except as required by law or as otherwise specified in these Terms
• We reserve the right to change our pricing at any time with reasonable notice to existing subscribers
• Early access pricing locked at sign-up is honored for the duration of your continuous subscription
• If your payment fails we may suspend your account until payment is received
• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period

Payments are processed by Stripe. By providing payment information you authorize us to charge your payment method for all fees incurred.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates any applicable federal, state, local, or international law or regulation
• Transmit any unsolicited or unauthorized advertising or promotional material
• Impersonate or attempt to impersonate CreatorGrove, a CreatorGrove employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service
• Attempt to gain unauthorized access to any portion of the Service or any other systems or networks connected to the Service
• Use any robot, spider, or other automatic device to access the Service for any purpose
• Introduce any viruses, trojan horses, worms, or other material that is malicious or technologically harmful
• Use the Service to submit false, inaccurate, or misleading brand ratings or community data

5. Your Content

The Service allows you to input, store, and manage deal data, notes, and other content ("Your Content"). You retain ownership of Your Content. By using the Service you grant us a limited, non-exclusive license to use Your Content solely to provide and improve the Service.

You are solely responsible for Your Content and represent that you have all necessary rights to submit it. We do not endorse any content submitted by users.

6. Community Brand Ratings and Reputation Data

CreatorGrove operates a community brand reputation system designed to help creators make informed decisions about brand partnerships. The rating system includes one or more tiers, which CreatorGrove may modify, expand, or restrict at its sole discretion.

6.1 Verified Ratings

Verified ratings are submitted by creators in connection with a brand deal that has been documented within the Service, including but not limited to deal value, deliverable terms, payment terms, and completion status. By submitting a verified rating you represent and warrant that:

• (a) the rating reflects your honest, good-faith experience working with the brand on the documented transaction;
• (b) the underlying transaction occurred substantially as recorded in your account on the Service;
• (c) the rating is accurate to the best of your knowledge at the time of submission;
• (d) you are not submitting the rating with malicious intent, in coordination with others to harm the brand, or in exchange for compensation from any third party; and
• (e) you have not been instructed by the brand or any third party to submit a particular rating.

6.2 Additional Rating Tiers

CreatorGrove may from time to time introduce additional rating tiers, including tiers that do not require a documented transaction within the Service. Any such tiers will be governed by these Terms and any additional terms specific to that tier as published by CreatorGrove. Your continued use of the Service after the introduction of additional tiers constitutes acceptance of those tiers and any related terms.

6.3 License Grant

By submitting any rating, response, or other reputation data through the Service (collectively, "Rating Data"), you grant CreatorGrove a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, host, store, reproduce, modify, adapt, aggregate, anonymize, analyze, distribute, display, and create derivative works from the Rating Data for any purpose related to the operation, improvement, marketing, or commercialization of the Service or related products and services. This license includes the right for CreatorGrove to:

• (a) use Rating Data in aggregate, anonymized, or de-identified form for research, product development, benchmarking, reporting, and intelligence products;
• (b) display Rating Data, in whole or in part, to other users of the Service in accordance with the visibility rules CreatorGrove establishes from time to time;
• (c) license aggregate, anonymized, or de-identified Rating Data to third parties; and
• (d) retain Rating Data after termination of your account, in aggregate, anonymized, or de-identified form, in perpetuity.

6.4 Ownership of Aggregate Data

You acknowledge and agree that aggregate, anonymized, or de-identified data derived from Rating Data is the sole and exclusive property of CreatorGrove. Nothing in these Terms transfers ownership of your individual identifiable rating submissions, which remain yours subject to the license granted in Section 6.3.

6.5 Visibility

CreatorGrove determines, in its sole discretion, whether and how Rating Data is displayed within the Service, including whether ratings are visible to other users, displayed in aggregate form only, or maintained privately for internal purposes. CreatorGrove may change visibility rules at any time without notice.

6.6 No Endorsement

CreatorGrove does not endorse, verify, or guarantee the accuracy of any individual rating. Ratings reflect the personal opinions and experiences of the submitting user. CreatorGrove provides the platform infrastructure for collection and display of Rating Data but does not act as the publisher of any individual rating's content.

6.7 Removal Rights

CreatorGrove reserves the right, but is not obligated, to remove, edit, or refuse to display any rating that, in CreatorGrove's sole judgment, violates these Terms, lacks supporting documentation, or is otherwise inappropriate for the Service.

6A. Brand Reputation Dispute Process

CreatorGrove takes the accuracy of Rating Data seriously. If you are a brand that has received a rating you believe to be inaccurate or unsupported, you may submit a dispute as follows:

6A.1 How to Submit a Dispute

Send a written notice to support@creatorgrove.com with the subject line "Brand Rating Dispute" that includes:

• (a) the name of the brand and any associated business names;
• (b) a description of the rating or ratings being disputed;
• (c) the specific factual basis for the dispute;
• (d) any documentation that supports your position; and
• (e) contact information for follow-up.

6A.2 Review Process

Upon receipt of a complete dispute notice, CreatorGrove will review the rating against the underlying transaction documentation maintained within the Service. CreatorGrove will assess whether the rating is supported by the documented transaction record. CreatorGrove may, in its sole discretion, contact the submitting creator for additional information.

6A.3 Outcomes

Based on its review, CreatorGrove may:

• (a) leave the rating in place if the rating is supported by the documented transaction;
• (b) annotate the rating with a notation that a dispute has been reviewed;
• (c) remove or modify the rating if it is not supported by the documented transaction or otherwise violates these Terms; or
• (d) take any other action CreatorGrove determines appropriate.

6A.4 Response Time

CreatorGrove will respond to dispute notices within a reasonable time, typically thirty (30) days from receipt of a complete notice. CreatorGrove makes no guarantee of any particular outcome.

6A.5 No Waiver of Rights

The dispute process described in this section is provided as a service to the community and does not waive any rights or defenses CreatorGrove may have under applicable law, including but not limited to protections under Section 230 of the Communications Decency Act.

6A.6 Bad Faith Disputes

CreatorGrove reserves the right to decline to process, or to publicly note, dispute submissions that are determined to be filed in bad faith, in coordinated efforts to suppress accurate ratings, or as attempts to retaliate against creators.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of CreatorGrove and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CreatorGrove.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at creatorgrove.com/privacy.html.

9. Third Party Services

The Service may integrate with or contain links to third-party services including GoHighLevel, Stripe, and Google. These integrations are provided for your convenience and we are not responsible for the content, privacy practices, or terms of those third-party services.

10. Social Media Management & API Usage

The Service provides tools to connect and manage your third-party social media accounts (such as Instagram, TikTok, and YouTube). By connecting these accounts, you authorize us to access, publish, and manage content on your behalf in accordance with your instructions.

• We do not claim ownership of any content you schedule or publish through the Service.
• You are solely responsible for ensuring your content complies with the terms of service and community guidelines of each respective social media platform.
• We are not responsible for any actions taken by social media platforms against your accounts, including shadowbanning, suspension, or deletion, resulting from your use of the Service.
• We rely on third-party APIs to provide these features. We cannot guarantee uninterrupted access to these APIs and are not liable for any delays or failures in publishing caused by API changes, outages, or rate limits imposed by the social media platforms.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

CreatorGrove does not guarantee the accuracy of community brand rating data. Brand ratings reflect the opinions and experiences of individual users and should be used as one data point among many when making business decisions. CreatorGrove is a host of community-submitted reputation data and is not the publisher of individual rating content.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CREATORGROVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless CreatorGrove and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination your right to use the Service will immediately cease.

You may terminate your account at any time by canceling your subscription and contacting us at support@creatorgrove.com.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Florida.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the date at the top. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

17. Contact Us

If you have questions about these Terms please contact us at:

CreatorGrove
Email: support@creatorgrove.com
Website: www.creatorgrove.com